Returns & Refund Policy for Klotis

At Klotis, we are dedicated to ensuring our customers are completely satisfied with their premium pet care purchases. If you’re not entirely happy with your order, our Returns & Refund Policy is designed to provide a hassle-free experience. Please review the following guidelines regarding returns and refunds.

1. Return Eligibility

To qualify for a return, your item must meet the following conditions:

  • The item must be unused, unopened, and in its original packaging.
  • Return requests must be made within 30 days of the purchase date.
  • The product must be in the same condition as when you received it.

Non-Returnable Items:

  • Certain pet care products, such as perishable items, grooming tools, or customized products, are non-returnable.
  • Sale items or items purchased during a promotion may not be eligible for a return unless they are defective.

2. How to Initiate a Return

To start the return process, please contact our customer service team:

In your message, provide your order number, a brief description of the reason for the return, and whether you’re seeking a refund or exchange.

Return Process:

  1. Contact Us: Reach out to us to receive a Return Authorization number (RA).
  2. Package Your Item: Safely pack your product in its original packaging and include the RA number.
  3. Ship Your Return: You are responsible for return shipping costs unless the item is defective or damaged upon arrival.

Once we receive your return, we will notify you via email. Please allow 5-7 business days for us to process your return.

3. Refunds

Refunds will be issued after your return is inspected and approved. The refund will be processed in the original method of payment used for the purchase.

Refund Timeline:

  • Refunds typically take 5-10 business days to reflect in your account after the return is processed.

Partial Refunds:

In certain situations, only partial refunds may be granted (if applicable), such as:

  • Items with signs of use.
  • Items not in their original condition.
  • Products returned outside of the 30-day window.

4. Damaged or Defective Items

If you receive a damaged or defective product, please notify us within 7 days of receiving your order. We will work with you to arrange a replacement or provide a full refund for the damaged product.

To report a damaged item:

  • Email info@klotis.com with photos of the damage and your order details.
  • Or call us at 907-979-2978 for immediate assistance.

5. Exchanges

If you wish to exchange a product for a different size or style, please follow the returns process and indicate that you want an exchange. Exchanges are subject to product availability. If the requested item is out of stock, we will provide a refund.

6. Return Shipping Costs

Return shipping costs are the responsibility of the customer unless:

  • The item was incorrectly shipped.
  • The item arrived damaged or defective.

In these cases, we will provide a prepaid return label.

Free Returns on Defective Items:

For any defective or incorrect product, we will cover the shipping fees for returning the product.

7. Contact Us

If you have any questions regarding our Returns & Refund Policy, feel free to contact us:

  • Phone: 907-979-2978
  • Email: info@klotis.com
  • Address: 39 Eastgate Dr,
    Cheshire, Connecticut (CT), 06410, US

8. Conclusion

At Klotis, we strive to ensure that all our customers are satisfied with their purchase. Whether you’re returning an item or seeking an exchange, our Returns & Refund Policy is designed to make the process easy and efficient. Thank you for choosing Klotis for your premium pet care needs!