Sales Policy for Klotis

At Klotis, we are committed to providing premium pet care products with exceptional service. Our Sales Policy ensures transparency and efficiency, so you can shop with confidence. Please review the following information regarding our sales procedures, payment terms, and shipping details.

1. Order Processing

Once you place an order on klotis.xyz, we aim to process it as quickly as possible:

  • Orders are processed within 1-2 business days after payment confirmation.
  • You will receive an email with order details and a confirmation number for tracking.

Order Modifications:

  • Changes or cancellations to orders cannot be made once the order has been processed. For urgent issues, please contact us at info@klotis.com or call 907-979-2978 as soon as possible.

2. Pricing and Payment

All prices listed on klotis.xyz are in USD and may change without prior notice. We offer the following secure payment options:

  • Credit/Debit Cards (Visa, MasterCard, American Express)
  • PayPal
  • Other secure payment methods provided at checkout

Taxes:

  • Applicable sales taxes will be included based on your location.

3. Discounts and Promotions

We frequently offer discounts and promotions to enhance your shopping experience at Klotis:

  • Discount codes must be applied at checkout.
  • Promotions cannot be combined with other offers, unless explicitly stated.
  • All promotions are valid for a limited time and may not apply to previous purchases.

Sale Items:

  • Items purchased during sales are final sale and cannot be returned, unless there is a defect.

4. Shipping Policy

We are proud to offer nationwide shipping for all your luxury pet care needs.

Shipping Rates and Delivery Times:

  • Domestic Shipping (USA): Estimated delivery within 3-7 business days after processing.
  • International Shipping: Delivery times may vary by region and will be calculated at checkout.

Shipping Costs:

  • Shipping charges are calculated based on weight, destination, and the shipping method selected.

Free Shipping:

  • Free shipping is available for orders over a certain amount. Please check our promotions page for updates on free shipping offers.

Tracking:

  • A tracking number will be provided via email once your order is shipped, so you can monitor the status of your delivery.

5. Order Issues

If you receive an incorrect or damaged item, contact our customer service team immediately at info@klotis.com or call 907-979-2978. We will work to resolve the issue as swiftly as possible.

Damaged or Defective Products:

  • In the event of receiving a damaged or defective product, notify us within 7 days of receiving the order. We will offer a replacement or refund as necessary.

6. Returns and Refunds

For information on how to return products or request refunds, please review our detailed Returns & Refund Policy, available here.

7. Contact Information

For any questions or assistance regarding your orders, feel free to reach out to our customer service team:

  • Phone: 907-979-2978
  • Email: info@klotis.com
  • Address: 39 Eastgate Dr,
    Cheshire, Connecticut (CT), 06410, US

8. Conclusion

At Klotis, we aim to provide an exceptional shopping experience, backed by a clear and reliable Sales Policy. Whether you’re purchasing high-quality grooming tools or comfortable pet beds, we strive to ensure smooth transactions and customer satisfaction.

Thank you for choosing Klotis for all your pet care needs!